Question 1

Who is National AC Parts?

Accepted Answer

National AC Parts is set apart by our extensive inventory of AC spare parts from leading brands like ActronAir, Daikin, Fujitsu General, Samsung, and Mitsubishi Electric, ensuring parts availability with minimal delays. 
We specialise in sourcing hard-to-find or discontinued parts, facilitating project completion. Our competitive pricing comes from negotiating directly with manufacturers, even for customers without direct accounts. 
As an official provider of ActronAir, we support Australian-designed AC systems with a 5-year warranty and extended spare parts availability. 
We offer national daily shipping across Australia for quick delivery. Our user-friendly app allows technicians to check prices and availability instantly, streamlining workflows and reducing wait times. 
Additionally, we provide expert recommendations on additional parts to replace with every quote, helping customers complete jobs efficiently with strong customer support available for both technicians and homeowners.

Question 2

Where are you located?

Accepted Answer

We are located at U2 237 Brisbane Road, Labrador, on the Gold Coast, Queensland but we have a relationship with warehouses nationwide to assist you with obtaining your air conditioning needs as soon as possible.

Question 3

What are your operating hours?

Accepted Answer

Our warehouse is open Monday to Friday, 7am to 4pm but we are available via phone from 6am to 8pm.

Question 4

How can I contact you?

Accepted Answer

You can contact us multiple ways;
- phone 1300 904 554 
- email info@nationalacparts.com.au
- send us an online enquiry from our website

Question 5

What air conditioning brands do you supply?

Accepted Answer

We supply spare parts for the most air conditioning brands including Actron Air, Daikin, Carrier, Fujitsu, Braemar, LG, Mitsubishi Electric, Mitsubishi Heavy Industries, Panasonic, Samsung - just to name a few.

Question 6

What are my payment options?

Accepted Answer

Payments are made via EFT or Credit Card. All details are on the invoice sent to you when your order is placed.

Question 7

What is an ARC licence?

Accepted Answer

An ARC licence is an ARCtick licence also known as a Refrigeration Handling Licence.

Question 8

How do I access your app?

Accepted Answer

The National AC Parts app is exclusive for our valued trade account holders. 
If you are a qualified technician and would like to view our app to see how it can improve sourcing spare parts please contact us.

Question 9

Do I need a technician to install the items I've purchased?

Accepted Answer

Almost all repairs should be performed by a qualified technician to ensure your safety, compliance with regulations and to avoid any further damage to your air conditioning unit.

Replacing items like filters and wifi compatible components like sensors can be installed by yourself in accordance with the manufacturers instructions.

Question 10

Where to find same-day dispatch AC parts?

Accepted Answer

National AC Parts offers same-day dispatch for AC parts from our warehouse on the Gold Coast and from most manufacturer warehouses in each state. To ensure same-day dispatch:

Check Stock: Verify that the required part is "in stock".
Order Cut-off: Place your order before 3pm for dispatching from our Gold Coast warehouse and 11am for manufacturer warehouses nationally.

We prioritise fast fulfilment to get your essential AC parts to you as quickly as possible, minimising system downtime.

Question 11

Does National AC Parts supply genuine manufacturer spare parts?

Accepted Answer

Yes, National AC Parts is an official provider of genuine spare parts for major brands, including ActronAir, Daikin, Fujitsu, and Carrier. This ensures full warranty compliance for Australian HVAC systems.

Question 12

Can I buy air conditioning parts if I am not a licensed technician?

Accepted Answer

While National AC Parts primarily serves the trade, we do assist homeowners in identifying correct genuine parts. However, we strictly recommend all electrical and refrigeration components be installed by a licensed ARC technician.

Frequently Asked Questions